Operations Strategy: The Operations Strategy Matrix, The Operations Edge (American and Japanese System), A Contingency Theory of Operations Strategy, Key Decisions involved in Operations Strategy Implementation, Challenges to the Operations Strategy Framework. Capacity Strategy: How Capacity and Operations Management Interact?, the Timing and Sizing of Capacity Increments, Developing a Capacity Strategy, Four Philosophies of Capacity Expansion. Integrating a Firm’s Capacity Strategy with its Business Strategy and the process of Operations Strategy: Sustaining Alignment Over Time, Formulation Process, Analysis for Formulation, Formulation Models for Alignment, the Challenges to Operations Strategy Formulation. Product and Service Development: The Strategic Importance, Product and Service Development as a Process, a Market Requirements Perspective, an Operations Resources Perspective, the Outsourcing Decision. Process Technology and Improvement Strategy: Development and Improvement, Developing Operations Capabilities, Deploying Capabilities in the Market, Scalability and Degree of Automation, Evaluating Process Technology.

To acquaint students with operations function thereby the competitiveness of the business can influence the overall operations strategy.

This course will acquaint students with operations function thereby the competitiveness of the business can influence the overall operations strategy.

Slack, N., and Lewis, M., Operations Strategy (3rded.)., Prentice Hall.

Hayes, R. H., Pisano, G. P., Upton, D. M., Wheelwright, S. C., Operations, Strategy, and Technology, Wiley

Gong, Y. (2013)., Global Operations Strategy., Springer.

Duggan, K. J. (2011), Design for Operational Excellence, McGraw- Hill