Course Details
Subject {L-T-P / C} : SM6422 : Total Quality Management and Six Sigma { 3-0-0 / 3}
Subject Nature : Theory
Coordinator : Dr. Vikas Thakur
Syllabus
Principles of TQM: TQM Framework, Service Quality Model, Supplier Management, Contributions of Deming, Juran Crosby, Ishikawa, Feigenbaum, Taguchi Techniques, Parameter and Tolerance Design. Statistical Process Control: Statistical concepts, Control Charts for Variables and Attributes Process Capability, Reliability Concepts. Measurement systems evaluation Tools and Techniques of Quality Management: Seven New Management Tools, Japanese Techniques, Principles and Methodology, Quality Functions Deployment (QFD), Failure Mode Effect Analysis (FMEA), Benchmarking. Quality Systems: Quality Circles, Quality Management Systems, ISO Certifications, Quality Audits, TQM Culture. Six Sigma Interface: Six Sigma Philosophy, Linking Six Sigma Projects to Strategies, Attributes of Good Metrics, Tracking Six Sigma Project Results, Six Sigma Teams.
Course Objectives
- To enrich the fundamentals of Total Quality Management to foster the emerging trends in production whereby students practically would know how the six sigma technique could be used to minimize defects.
Course Outcomes
This course is designed to enrich the fundamentals of Total Quality Management to foster the emerging trends in production whereby students practically would know how the six sigma technique could be used to minimize defects.
Essential Reading
- Besterfield, D. H. (2003), Total Quality Management., Prentice Hall
- Pyzdek, T., and Keller, P. (2010)., The Six Sigma Handbook (3rded.), Tata McGraw - Hill Education
Supplementary Reading
- Goetsch, D. L., Stanley, B. D. (2012)., Quality Management for Organizational Excellence: Introduction to Total Quality (7thed.)., Prentice Hall PTR.
- Evans, J. R., and Lindsay, W. M. (2012), Managing for Quality and Performance Excellence, (9thed.). Cengage Learning