S. Senapati and R. K. Panda,"Assessing the Role of Consumer Experience, Engagement, and Satisfaction in Healthcare Services: A Two-Stage Reflective-Formative Measurement Using PLS-SEM", Services Marketing Quarterly, vol.45, no.1, pp.55-82, Taylor and Francis, January 2024, View Details       Article

S. Senapati and R. K. Panda,"Performance measurement of factors affecting consumer experience in healthcare services using fuzzy and grey techniques", International Journal of Health Governance, Emerald Publishing, April 2024, View Details       Article

D. N. Mishra and R. K. Panda,"Evaluating visitor–therapist relationship in Indian spa and wellness resorts", Journal of Hospitality and Tourism Insights, pp.2514-9792, Emerald, January 2023, 10.1108/JHTI-06-2022-0246       Article

S. Senapati and R. K. Panda,"Enriching healthcare service quality by leveraging service experiences in Indian private hospitals: application of fuzzy-AHP approach", International Journal of Quality & Reliability Management, Emerald Group Publishing, February 2023, 10.1108/IJQRM-07-2022-0212       Article

S. Senapati and R. K. Panda,"Prioritizing the precursors of patients' experience in Indian Corporate Hospitals: Application of hybrid RIDIT-GRA approach", Asia Pacific Journal of Health Management, vol.18, no.3, pp.64-75, Australian College of Health Service Executives, December 2023, View Details       Article

R. K. Panda and D. N. Mishra,"Preferred Channel Choices in Vegetable Marketing: Role of Macro and Micro Environmental Factors in Odisha", Journal of Evolutionary Studies in Business, vol.8, no.2, pp.168-212,, Universitat de Barcelona, July 2023, View Details       Article

N. Kumar, R. K. Panda, and K. Adhikari,"Transforming tourists’ intentions through destination engagement: Insights from transformative learning theory", The Service Industries Journal, vol.42, no.9-10, pp.688-715, Taylor & Francis, April 2022, 10.1080/02642069.2022.2062327       Article

D. N. Mishra and R. K. Panda,"Decoding customer experiences in rail transport service: application of hybrid sentiment analysis", Public Transport, Springer, February 2022, 10.1007/s12469-021-00289-7       Article

N. Kumar, R. K. Panda, and K. Prakash,"Precedence analysis of customer engagement dimensions for tourism destinations: an evidence-based modeling using RIDIT-GRA approach", Journal of Hospitality and Tourism Insights, Emerald Publishing, May 2022, 10.1108/JHTI-12-2021-0340       Article

N. Kumar, R. K. Panda, and K. Adhikari,"Tourists’ engagement and willingness to pay behavior during COVID-19: an assessment of antecedents, consequences and intermediate relationships", Journal of Hospitality and Tourism Insights, Emerald Publishing, June 2022, 10.1108/JHTI-02-2022-0050       Article